FAQs · Eraytees

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Frequently Asked Questions.

Everything you need to know about the guides, your purchase, and how Eraytees works. If you cannot find your answer here, we are always one email away.

Cannot find what you are looking for? Email us at [email protected] and a real person will reply within two working days.

About the Guides

What exactly are the Eraytees guides?

The Eraytees guides are beautifully designed PDF guides covering the psychology, science, relationships, and finances of pregnancy. Each guide is a standalone resource written with warmth, grounded in research, and built for the real experience of becoming a parent. They are not generic ebooks. They are the honest conversation that pregnancy needs and rarely gets.

Are the guides specific to one country?

No. All Eraytees guides are written for a global audience. Where financial entitlements are discussed, the guides provide frameworks and the right questions to ask rather than country-specific figures, which vary and change. Where resources are signposted, they are internationally accessible organisations. The emotional and psychological content applies universally.

Are the guides clinically or medically approved?

The Eraytees guides are written for general informational and educational purposes only. The author has knowledge in the subject areas covered but is not acting as a medical professional, licensed therapist, or regulated financial adviser. The guides ground their content in published research and academic work. They are not a substitute for professional support. If you are experiencing significant mental health difficulties during pregnancy, please speak with your healthcare provider.

Is there a physical version of the guides?

Not currently. All Eraytees guides are digital PDF products only. If physical copies become available in the future, the newsletter will be the first place to announce it. The newsletter signup is on the homepage.

Your Purchase

How do I receive my guide after purchase?

As soon as your payment is confirmed securely on our website, you will receive an email with your download link. Your guide is a high-quality PDF file that you can download to any device, read on screen, or print at home. The download link is sent instantly. If you do not see it within a few minutes, please check your spam or junk folder.

Can I read the guides on my phone or tablet?

Yes. All Eraytees guides are PDF files that work on any device including iPhone, Android, iPad, Kindle, and any computer. If you do not have a PDF reader, Adobe Acrobat Reader is free and available for every device and operating system.

Can I share my guide with my partner?

You are welcome to share your downloaded guide with your partner for personal use within your household. The guides are designed to be read together, particularly the couples guides. Please do not distribute the files publicly or share them as free downloads, as this affects the ability to keep creating content for this community.

Refunds and Returns

We want to be completely transparent about this before you purchase, not after. Please read this section before buying.

Can I get a refund?

Because Eraytees guides are digital products delivered instantly and downloaded directly to your device, we are not able to offer refunds once a guide has been downloaded. This is standard practice across the digital products industry and is the same policy used by Kindle, Audible, and our website across millions of products globally. We know that feels different from buying a physical book. That is exactly why we have made sure there is generous information about every guide on this website before you purchase: full descriptions, what is inside each chapter, and what readers are saying. If you have any questions before purchasing, please email us first and we will help you find the right guide for where you are.

What if I have purchased the wrong guide?

Please contact us at [email protected] as soon as possible and we will do our best to help. While we cannot offer refunds on downloaded digital products, we genuinely want you to have the right guide for your situation and we will always try to find a fair solution.

The Affiliate Programme

What is the affiliate programme and how does it work?

The Eraytees affiliate programme lets you earn a commission for every sale you refer. You receive a unique link and every time someone purchases through that link, you earn a percentage of the sale. It is free to join, requires no upfront cost, and is open to anyone who genuinely loves the guides and wants to share them. Full details are on the Terms of Use page or email [email protected] to get started.

Still Have a Question?

Email us at [email protected] and a real person will reply within two working days. We are a small brand and every message matters to us.